Most orders are dispatched within the specified number of business day of cleared payment unless specified otherwise. If there is a problem with the processing of your order, we shall be in contact with you via email or telephone.

The period of the delivery time will depend on your selected shipping method, the item size and delivery destination.

Please note that some lower cost options may not have tracking information, for example Airmail or other standard services. In all circumstances we require a signature upon delivery, and therefore we highly recommend that you have your order delivered to a location where someone will be present to receive and sign for your item - for example at work if you are not home during the day.

Know more about our shipping information here.

Most products purchased from Hobby Warehouse carry express manufacturer warranty periods of twelve months, and we can sometimes assist customers outside of those periods depending on the reasonable nature of the item. Some products such as supplies, tools, reburbished, single use products, hobby products or toys may not reasonably be expected to last long periods of time - in these instances we may still be able to help repair or replace parts at a nominal cost. Hobby Warehouse is very reasonable in these circumstances and always complies with consumer guarantees, so we're here to help where possible.

Hobby Warehouse processes warranties promptly and within a reasonable period from the time that they are received by us. Please understand the time involved for a warranty claim may for example include: the time it takes for you to send us the item, our time to test, repair or replace the item, and the shipping back to you, our customer. The best approach to follow if you need assistance with an item purchased from Hobby Warehouse, is to contact us. If you have any further questions on our warranty or returns guidelines, please do not hesitate to contact us!

Learn more about our warranty policy here.